Term & Conditions

Terms & Conditions — Explorease Holidays.

These Terms & Conditions apply to all treks, tours, and adventure packages organized by Explorease Holidays, a registered trekking and tour company based in Kathmandu, Nepal. By booking any trip with us, you agree to the policies outlined below.

Booking and Payment Policy.

A non-refundable deposit of 20% of the total trip cost is required to confirm your booking.
The remaining balance must be paid upon arrival in Kathmandu, before the trek or tour begins.
For trips to Tibet, Bhutan, or India, full payment may be required in advance due to permit and booking procedures.
Payments can be made via bank transfer, credit card, or cash, with any applicable service charges.

Cancellation and Refund Policy.

Cancellations must be submitted in writing via email.
Refunds depend on the timing of cancellation:
- More than 30 days before departure: 50% refund (deposit excluded)
- 15–30 days before departure: 25% refund
- Less than 15 days before departure: no refund
No refund is given if a client leaves the trip voluntarily or involuntarily after it starts.
Flight tickets, domestic or international, are non-refundable and non-transferable.

Changes to Itinerary.

We may modify itineraries due to weather, flight delays, natural disasters, political unrest, or client health issues.
Alternative options will be offered with minimal disruption, but Explorease Holidays is not liable for extra costs caused by such changes.

Travel and Medical Insurance.

- Comprehensive travel and medical insurance is mandatory for all clients.
- Insurance must cover:
  - Medical expenses and personal accidents
  - Emergency helicopter evacuation (for high-altitude treks/climbs)
  - Trip cancellation and interruption
  - Baggage loss or theft
- Insurance must be obtained before arriving in Nepal.

Responsibility and Liability.

Explorease Holidays acts as a service provider and is not responsible for events beyond our control, including natural disasters, flight cancellations, road blockages, or political unrest.
Clients must follow instructions from guides and trek leaders at all times.
The company is not liable for loss, injury, or damage to personal belongings.

Environmental and Cultural Responsibility.

We promote ethical and sustainable tourism following Leave No Trace principles.
Clients must respect local culture, traditions, and customs.
Responsible waste disposal, wildlife protection, and cultural sensitivity are required throughout the journey.

Trekking Policies in Nepal.

Licensed Guides: All foreign trekkers must be accompanied by a government-licensed guide.
TIMS Card: Required for most trekking regions; obtained through our agency.
Restricted Area Permits: Required for remote regions; issued only through authorized companies.
National Park/Conservation Area Permits: Entry fees range USD 20–30, arranged by us before the trek.
Local Municipality Fees: Some regions charge additional local entry fees.
All trekkers must carry valid permits and follow regulations.

Mountaineering and Peak Climbing Policies.

Climbers must obtain climbing permits through an authorized company.
Expeditions must include a licensed climbing guide (Sirdar) and liaison officer where required.
Clients must have appropriate experience and insurance covering high-altitude rescue.
We reserve the right to deny participation to anyone deemed unfit or unprepared.

Privacy and Personal Data.

We respect your privacy. Personal information is used only for permit processing, trip management, and emergencies.
Data will not be shared with third parties except where required by law.

Acceptance of Terms.

By confirming your booking with Explorease Holidays, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These policies ensure safety, transparency, and mutual respect between clients and our company.